Aeni, Candra, and Wiwik Mulyanti. “PENGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP KEPUASAN PELANGGAN (STUDI KASUS JNE CABANG TUBAN)”. Prosiding SNasPPM, vol. 5, no. 2, May 2021, pp. 468-73, http://prosiding.unirow.ac.id/index.php/SNasPPM/article/view/454.